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This page includes FAQs, best practice and other resources such as toolkits to help businesses understanding travel requirements during the COVID-19 pandemic.

We’ll update this page as more tools and resources become available – keep checking back for updates.

Are there domestic or international flights during the lockdown?


Are there domestic or international flights during the lockdown? Yes, there are. For any travel-related information, please click here.  

I am a South African, can I travel outside the country, at present?


Yes. For travel related information, please click here and here.

WHAT ARE THE RULES RELATED TO PUBLIC TRANSPORT UNDER ALERT LEVEL 3?


What are the rules related to public transport under Alert Level 3?   Under the Adjusted Alert Level 3, bus and taxi services – may not carry more than 70 percent of the licensed capacity for long distance travel (200km or more);...

What is the protocol for a foreign traveller who is in South Africa at present?


If you are a traveller in South Africa at present, what is the protocol? For any travel related information, please click here.

AM I PERMITTED TO BE OUTSIDE MY HOUSE DURING CURFEW HOURS FOR WORK DURING ALERT LEVEL 1 IN South Africa?


Am I permitted to be outside my house during curfew hours for work during Alert Level 1 in South Africa? Yes, you are. According to the 15 December 2020 Level 1 Disaster Management Regulations, you may leave your residence between 11pm and...

WHAT PERMIT DO I NEED IF I HAVE TO WORK AFTER THE 12PM CURFEW UNDER ALERT LEVEL 1?


 WHAT PERMIT DO I NEED IF I HAVE TO WORK AFTER THE 12PM CURFEW UNDER ALERT LEVEL 1?   Please note that as of 15 December 2020, the curfew is 11pm - 4am, except for areas designated as hotspots, where the curfew is 10pm -...

Can I travel to South Africa under Alert Level 1?


Can I travel to South Africa under Alert Level 1?   Yes. Currently the borders are open for all international travel to and from South Africa. Please click here for more information.

What is the current protocol in place for international travellers arriving in South Africa from high-risk countries?


What is the Current protocol in place for international travellers arriving in South Africa from high-risk countries? This question is no longer relevant. Please click here for all travel-related information.

I am a foreigner from a high-risk country, but need to travel to South Africa for an emergency, can I still do so?


I am a foreigner from a high-risk country, but need to travel to South Africa for an emergency, can I still do so?   This question is no longer relevant. Please click here for all travel related information.  

I have a visitor visa that expires during lockdown, what should I do?


I have a visa that expires during the lockdown, what should I do? The Department of Home Affairs is extending the validity period of legally issued visas which expired during the lockdown period to 31 January 2021. Holders of such visas are...

I am from a country, which under normal circumstances, does not need a visa for South Africa, do I need one now?


I am from a country, which under normal circumstances, does not need a visa for South Africa, do I need one now? Please click here for all travel-related information.

What is the Tourism Product Development Fund Western Cape?


WHAT IS THE TOURISM PRODUCT DEVELOPMENT FUND WESTERN CAPE?   This is a fund established by the Western Cape Government to support the development of new tourism products and experiences, or the upgrading of existing tourism products and...

What self-regulating guidelines has the tourism industry developed to operate under Alert Level 3 and 2?


What self-regulating guidelines has the tourism industry developed to operate under Alert Level 3 and 2?   The South African tourism industry has developed comprehensive protocols for the operation of all types of tourism businesses and...

I have a guest from a high-risk country, that arrived after 9 March 2020, what must I do?


Published:  June 2020   Under Alert Level 3, there is no distinction between a foreigner from a high-risk country or any other country.   Under Alert Level 3, implemented on 1 June 2020, foreign tourists that arrived in...

Do I need a CIPC Certificate to operate as an accommodation offering for essential and permitted services workers?


This FAQ relates to Alert Level 4.  For more information about accommodation services under Alert Level 3, please click here   No, you don't. What you need is permission to operate from the National Department of Tourism during Alert...

What happens if I am travelling for an emergency and need to find accommodation?


If you need to travel during Alert Level 4, the best solution would be to find an accommodation offering in the area that has permission to operate from the National Department of Tourism. What if there is no establishment in the area I need to...

If I have essential and permitted services workers in my accommodation and have had for a while, do I need to apply to the National Department of Tourism (NDT) for permission to operate?


This FAQ relates to Alert Level 4.  For more information about accommodation services under Alert Level 3, please click here. Yes you need to apply to the National Department of Tourism for permission during Alert Level 4 It would indeed be...

If you have an international guest in your establishment, where must their details be logged?


SA Tourism has created The Central Traveller Registry for accommodation establishments who do not have a visitor management system. Please see below for instructions on how to submit: Please download this excel file here Once...

As an Airbnb Host, how can I determine whether I am eligible for the $250million fund that Airbnb CEO Brian Chesky announced?


Airbnb has announced several key initiatives and policies, including $250 million USD to help accommodation hosts impacted by COVID-19-related cancellations. To learn more about Airbnb's Extenuating Circumstances Policy, click here. To learn...

Are any other short-term measures being undertaken by the Department of Tourism to aid in the COVID-19 crisis?


According to the Minister of Tourism, Mmamoloko Kubayi-Ngubane, in her statement released on the 24 March, plans are well underway to establish the Tourism Services Call Centre where affected businesses can get information on the available relief...

What is the criteria to qualify for the Tourism Relief Fund?


According to the Minister of Tourism, Mmamoloko Kubayi-Ngubane, in her statement released on the 24 March, the criteria to qualify for the Tourism Relief Fund is outlined as follows: 1) Must be a formally registered business with the Companies...

What are the business categories that the Tourism Relief Fund will target?


According to the Minister of Tourism, Mmamoloko Kubayi-Ngubane, in her statement released on the 24 March 2020, the following categories will be accounted for: accommodation, hotels, resort properties and bed and breakfasts hospitality and...

What is meant by the new exemption for accommodation establishments under the Competition Act issued on 27 March by the Minister of Department of Trade, Industry and Competition?


Regulations have been passed (Competition Regulations: COVOID-19 Block Exemption for the Hotel Industry, 27 March 2020) exempting certain agreements and practices in the hotel industry from section 4 and 5 of the Competition Act (restrictive...

I have an accommodation establishment with guests, may my staff come in during lockdown?


This FAQ relates to Alert Level 4.  For more information about accommodation services under Alert Level 3, please click here.   According to the Disaster Management Act Regulations (“Lockdown Regulations”) published on 25 March...

Can I move between provinces?


This FAQ relates to Alert Level 4.  For more information about accommodation services under Alert Level 3, please click here.   The Disaster Management Regulations issued on 29 April 2020, regulating Alert Level 4, state the...

Are there any special conditions that would allow for a foreign national to enter the country during the lockdown?


In the Regulations made in terms of Section 27(2) of the Disaster Management Act published on 25 March 2020, it states that the cabinet member responsible for home affairs, or a person designated by him or her, may allow a person who requires to...

What is the difference between quarantine and isolation?


What is the difference between quarantine and isolation for COVID-19 safety protocols? Isolation is for those who are already sick and/or have tested positive for COVID-19 but don’t require hospital admission for medical care. Quarantine is...

I am a foreign national from a high-risk country, I arrived after 9 March. Do I need to go into quarantine for 14 days, or can I leave the country?


This question had relevance to the Lockdown (Alert Level 5), for updated information please click here.   In the Regulations made in terms of Section 27(2) of the Disaster Management Act published on 25 March 2020, it states that:...

Have any airports been closed in South Africa?


Have any airports been closed in South Africa? As of 1 October 2020 airports may operate as follows:   International scheduled and Charter flights carrying passengers are allowed through the following airports: (i) OR Tambo...

Has the Department of Transport issued any regulations related to COVID-19?


AIR SERVICES Gazette 43752 of 1 October 2020 International flights and domestic flights International flights to and from the Republic, as well as domestic flights within the Republic, are permitted in terms of regulation 75, read with...

I am a foreign national, but not from a high-risk country, can I still travel to South Africa if I avoid transit through a high-risk country?


The Disaster Management Act published on 25 March 2020, it states that: “There will be no flights at all during the lockdown. Furthermore, land borders will all be closed except for essential goods and services being transported to neighbouring...

I am a foreign national may I leave South Africa?


The amended Transport (Air Services) Regulations (click here to download) have made provision for repatriation flights for foreign nationals. The first flight left for Brazil on the 31st of March from O.R. Tambo International,...

If my guests are unable to travel, what happens to their booking on sites such as Expedia.com or bookings.com?


Guests are to check with the booking platform directly to see cancellations policies. Expedia Bookings.com

My flight has been cancelled, what must I do?


South Africa is in lockdown from midnight 26 March 2020 until Midnight on 16 April 2020. Consequently, all international and domestic passenger flights are prohibited irrespective of the risk category of the country of origin. (As stated in the...

When will flights resume?


The Government of South Africa has announced that it will begin to partially open its borders from 1 October 2020. International scheduled and Charter flights carrying passengers are allowed through the following airports: (i) OR Tambo...

Best Practice

Hospitality Resilience A self-isolation vacation

Hospitality Resilience A self-isolation vacation

Few industries were hit as hard by the COVID-19 pandemic than those in tourism and hospitality. With travel bans instituted across the globe, airline operations ground to a halt, service providers offering experiences in destination, could only look on as pre-booked...

Experience Resilience Norval Foundation

Experience Resilience Norval Foundation

Cape Town and the Western Cape is a famous destination for Arts and Culture, with the province boasting a rich history and heritage. The destination is home to some of the most significant art collections in the world and is very much the arts hub of the African...

Tourism Resilience Rare Earth Retreats Rare Offer

Tourism Resilience Rare Earth Retreats Rare Offer

The tourism industry was one of the first industries to be hit by the COVID-19 crisis. Travel bans, social distancing and self-isolation resulted in average occupancies going from 70% during March, which is generally a high season for the Western Cape tourism...

Latest News

25 March 2020. Minister Fikile Mabalula unpacks implications for transport during lockdown

24 March 2020. COVID-19 interventions for the tourism industry

Following President Cyril Ramaphosa speech on 23 March 2020 which announced new measures that have been effected including a nationwide lockdown to safeguard the well-being of all South Africans, the Department of Tourism has issued a statement relating to the...

Toolkits

Download Permit to Travel to Perform A Service HERE

DOWNLOAD THE PERMIT TO TRAVEL TO PERFORM A SERVICE If you need a Permit to Travel to Perform a Service (Form 7) for work purposes, click here to download a template. The form is issued by the head of the company or institution. must always be accompanied by...

WORKPLACE SAFETY: Implementation Process and Checklist

Workplace Safety Implementation Process and Checklist for Business COVID-19 has transformed the world of work.  Work from home, video meetings and productivity tools are the order of the day for some businesses. But many companies need to return to their premises....

WORKPLACE SAFETY: TOP 28 QUESTIONS ANSWERED

WORKPLACE SAFETY:  WHAT DO I NEED TO KNOW ABOUT WORKPLACE SAFETY COVID-19 IN SOUTH AFRICA? COVID-19 has transformed the world of work.  Work from home, video meetings, and productivity tools are the order of the day for some businesses. But many companies need to...

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