Few industries were hit as hard by the COVID-19 pandemic than those in tourism and hospitality. With travel bans instituted across the globe, airline operations ground to a halt, service providers offering experiences in destination, could only look on as pre-booked...
This page includes FAQs, best practice and other resources such as toolkits to help businesses understanding travel requirements during the COVID-19 pandemic.
We’ll update this page as more tools and resources become available – keep checking back for updates.
Are there domestic or international flights during the lockdown?
I am a South African, can I travel outside the country, at present?
WHAT ARE THE RULES RELATED TO PUBLIC TRANSPORT UNDER ALERT LEVEL 3?
What is the protocol for a foreign traveller who is in South Africa at present?
AM I PERMITTED TO BE OUTSIDE MY HOUSE DURING CURFEW HOURS FOR WORK DURING ALERT LEVEL 1 IN South Africa?
WHAT PERMIT DO I NEED IF I HAVE TO WORK AFTER THE 12PM CURFEW UNDER ALERT LEVEL 1?
Can I travel to South Africa under Alert Level 1?
What is the current protocol in place for international travellers arriving in South Africa from high-risk countries?
I am a foreigner from a high-risk country, but need to travel to South Africa for an emergency, can I still do so?
I have a visitor visa that expires during lockdown, what should I do?
I am from a country, which under normal circumstances, does not need a visa for South Africa, do I need one now?
What is the Tourism Product Development Fund Western Cape?
What self-regulating guidelines has the tourism industry developed to operate under Alert Level 3 and 2?
I have a guest from a high-risk country, that arrived after 9 March 2020, what must I do?
Do I need a CIPC Certificate to operate as an accommodation offering for essential and permitted services workers?
What happens if I am travelling for an emergency and need to find accommodation?
If I have essential and permitted services workers in my accommodation and have had for a while, do I need to apply to the National Department of Tourism (NDT) for permission to operate?
If you have an international guest in your establishment, where must their details be logged?
As an Airbnb Host, how can I determine whether I am eligible for the $250million fund that Airbnb CEO Brian Chesky announced?
Are any other short-term measures being undertaken by the Department of Tourism to aid in the COVID-19 crisis?
What is the criteria to qualify for the Tourism Relief Fund?
What are the business categories that the Tourism Relief Fund will target?
What is meant by the new exemption for accommodation establishments under the Competition Act issued on 27 March by the Minister of Department of Trade, Industry and Competition?
I have an accommodation establishment with guests, may my staff come in during lockdown?
Can I move between provinces?
Are there any special conditions that would allow for a foreign national to enter the country during the lockdown?
What is the difference between quarantine and isolation?
I am a foreign national from a high-risk country, I arrived after 9 March. Do I need to go into quarantine for 14 days, or can I leave the country?
Have any airports been closed in South Africa?
Has the Department of Transport issued any regulations related to COVID-19?
I am a foreign national, but not from a high-risk country, can I still travel to South Africa if I avoid transit through a high-risk country?
I am a foreign national may I leave South Africa?
If my guests are unable to travel, what happens to their booking on sites such as Expedia.com or bookings.com?
My flight has been cancelled, what must I do?
When will flights resume?
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